REFUND POLICY

Returns

Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a coupon or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, you will receive a voucher that can be used in our online store.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at @kaizenarchives on Instagram or info@kaizenarchives.com via email.

Shipping

To return your product, you should contact us at @kaizenarchives on Instagram or info@kaizenarchives.com via email.

You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.