SWEDEN
DHL Service Point - Free (1-4 business days)

THE EUROPEAN UNION
UPS Standard - 9 EUR (3-6 business days)
Orders within the European Union are shipped with DDP (Delivery Duty Paid), which means that the receiver will not have to pay for any additional import charges upon delivery.

Note: When preorder, it will take about 4–5 weeks before your product arrives.

ORDER & SHIPPING CONFIRMATION

You will receive an order confirmation via email shortly after placing your order. Please note that during peak times, confirmation times may take up to 4 days.

As soon as your order is shipped, you will receive a delivery confirmation via email. This email will contain carrier and tracking information for your package.

SHIPPING INFORMATION

We strive to deliver your purchased item/items as soon as possible. The vast majority of our orders will be shipped within 24 hours of placing your order. Orders placed on weekends and holidays will usually be shipped the next business day.

Your order will be processed once the transaction is complete. As soon as your order is shipped, you will receive a delivery confirmation via email. This email will contain transport and tracking information for your package. Please note that delivery times are only guidelines and start from the shipping date. However, we cannot be held responsible for delays that we are not responsible for.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@peteame.com. Please note that returns will need to be sent to the following address: Estlandsgatan 144, 122 37 Enskede

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@peteame.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@peteame.com.

RETURN SHIPPING COSTS
Sweden: 60 KR
European Union: 12 EUR